Frequently Asked Questions (FAQ)
1. What are Amish Country Candles made from?
Our candles are handcrafted using a 100% natural soy wax blend, pure cotton wicks, and premium fragrance oils. They are free from parabens, phthalates, synthetic dyes, and harmful toxins, ensuring a clean, safe burn for your home.
2. Where are your candles made?
All of our candles are hand-poured in small batches in the USA, ensuring high-quality craftsmanship and fresh, on-demand production.
3. How long do your candles burn?
Our candles provide a long-lasting burn of approximately 50-60 hours, depending on use and candle care.
4. Do you use essential oils in your candles?
We use a blend of high-quality fragrance oils and essential oils to create rich, authentic scents while maintaining a safe and consistent burn.
5. Are your candles safe for pets and children?
Yes! Our candles are non-toxic and contain no lead, plastics, parabens, or synthetic dyes. However, always burn candles in a safe place, away from children and pets, and never leave them unattended.
6. How should I care for my candle to get the best burn?
To ensure the best experience:
• Trim the wick to ¼ inch before each burn to prevent excessive soot.
• Allow the wax to melt evenly across the surface to avoid tunneling.
• Burn for no more than 4 hours at a time for safety and longevity.
7. Do your candles produce black soot?
Our soy wax blend and cotton wicks are designed for a clean burn with minimal soot. Keeping your wick trimmed and burning in a well-ventilated area will help maintain a smoke-free experience.
8. What size are your candles?
Our standard candles come in a 9 oz. clear vessel with 7.5 oz. of wax fill, providing an elegant look with long-lasting fragrance.
9. Do you offer gift options?
Not at this time.
10. What is your return and refund policy?
Due to the nature of our handmade products, we do not accept returns. However, if your candle arrives damaged or defective, please contact us at our contact page within 7 days of delivery, and we will gladly assist you.
11. How long does shipping take?
We hand-pour our candles on demand, and orders typically ship within 3-5 business days. Delivery times vary based on location, but most orders arrive within 5-7 business days.
12. Do you offer wholesale or bulk orders?
Yes! If you’re interested in carrying Amish Country Candles in your store or placing a bulk order for an event, please contact us at amishcountrycandle@gmail.com for details.
13. How can I contact you?
You can reach us via email at amishcountrycandle@gmail.com or through our contact form on our website. We’re happy to assist with any questions!
Still have questions? Visit our Contact Us page for more assistance!